Refund policy

📦 Return & Refund Policy

At Craft Decor, every product is a celebration of craftsmanship and care. While we hope you love what you receive, we understand that sometimes things don’t go as planned. Here’s how we handle returns and replacements to keep your festive spirit worry-free:

🔁 Return & Replacement Conditions

• We offer a 5-day window from the date of delivery to report any issues.
• Returns are only accepted for damaged items received upon delivery.
• If you’ve received the wrong product, we’ll gladly arrange a replacement.
• To initiate a return or replacement, please send a WhatsApp message to:
📱 +91-9922229734

Please note: We do not accept return requests via email, calls or SMS. WhatsApp ensures a quicker and smoother resolution.

💸 Refunds

• Once we receive and inspect the returned item, we’ll process your refund.
• Refunds will be credited to your original payment method within 7 working days.

🚫 Non-returnable Items

• Customized or personalized products
• Items purchased during special festive sales (unless received damaged or defective)

Thank you for choosing Craft Decor — where every piece is made with love, and every celebration deserves beauty and peace of mind. 💛